Logistics

Orders are processed within 1 to 5 business days depending on demand, excluding weekends and holidays.

All orders are shipped in discreet, unmarked packaging.

A tracking number will be emailed once your order ships. Please allow up to 24 hours for tracking updates.

Estimated delivery times (Depending on customers shipping choice - Made at time of purchase)

• Standard shipping within the US: 3 to 7 business days
  
• Expedited shipping within the US: 1 to 3 business days
  
• International shipping: 7 to 21 business days

Delivery times may vary due to customs or carrier delays.

Order Cancellations

Orders may be canceled within 24 hours of purchase, as long as the order has not yet shipped. Once an order has shipped, it will fall under our return policy.

Before returning any item, please contact Trinshop@yahoo.com with your order details to receive return authorization and instructions. Returns sent without approval may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service, as we cannot guarantee receipt of returned items. Refunds cannot be issued without proof of delivery.

Once your return is received and inspected, you will be notified by email. If approved, refunds will be issued to your original payment method within 7 to 10 business days. Shipping fees are non refundable

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at Trinshop@yahoo.com. Include your order number and a clear photo of the item. Once reviewed, we will offer a replacement or refund.

Non Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged:

Wearable prosthetics or gender affirming items that have been opened or removed from sealed packaging

Undergarments and intimate apparel

Custom or personalized items

Items marked as final sale

For hygiene and safety reasons, we cannot accept returns once packaging has been opened.

What is eligible for return?

We accept returns on unused and unopened items within 14 days of delivery. To qualify, items must be in their original packaging and in the same condition as received. Proof of purchase is required.

Privacy Policy

Trinshop respects your privacy and is committed to protecting your personal information.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, and cookies.

We also collect information about how you interact with the site, including pages viewed and referring websites.

If you make a purchase or submit information, we may collect personal details such as your name, address, email, and payment information.

How We Use Your Information

We use your information to process orders, improve our website, prevent fraud, and provide customer support. We only collect data that is necessary to operate our business and serve you better.
We use appropriate security measures to protect your personal information. However, no online system can be completely secure, and we cannot guarantee absolute protection.

Your Rights

Depending on your location, you may have rights regarding your personal data, including access, correction, or deletion of your information.

To make a request, contact us at

Trinshop@yahoo.com